Legal · Current policy

Privacy Policy

LETTVEI S.A. de C.V. is responsible for the personal information described in this policy.

1. Controller and contact

LETTVEI S.A. de C.V., RFC LET2502258K2, Carretera México-Toluca 3115, Bosques de las Lomas, Cuajimalpa de Morelos, Ciudad de México, C.P. 05120. Privacy and compliance inquiries: support@lettvei.com or +52 984 133 1219.

2. Information we process

We process identity and liveness data, contact and eligibility information, sanctions and PEP results, source-of-funds and source-of-wealth evidence, wallet and transaction information, device and security signals, communications, complaints, and records required by law.

3. Purposes and legal bases

Information is used to evaluate access requests and program eligibility; verify identity; prevent money laundering, terrorism financing, sanctions evasion, fraud, and abuse; process approved transactions; secure systems; provide support; resolve disputes; and comply with legal duties. Bases include legal obligation, contract or pre-contract steps, legitimate interests in secure regulated operations, and consent where required.

4. Sharing and international transfers

Information may be disclosed to KYC and monitoring providers, conversion and card-program partners, professional advisers, regulators, financial-intelligence units, courts, and law enforcement with valid legal process. Providers are limited by contract and purpose. Cross-border transfers use safeguards required by applicable law.

5. Data minimization and retention

We collect only information reasonably required for stated purposes and do not sell personal data for advertising. AML/CFT, due-diligence, transaction, alert, investigation, and reporting records are retained for ten years where current Mexican requirements apply; other records are retained only as long as required for purpose, security, disputes, and law.

6. Security and rights

We use access controls, encryption, monitoring, vendor diligence, and incident procedures proportionate to risk. Subject to law, individuals may request access, correction, deletion, restriction, portability, or objection, and may withdraw consent where consent is the basis. Mandatory compliance records may not be deletable on request.

7. Cookies, minors, updates, and complaints

We use essential security and functionality technologies; optional analytics will require appropriate notice or consent. The service is not for minors. Material policy changes will be published with a new effective date. Complaints may be sent to the contact above and, where applicable, to the competent data-protection authority.